職位空缺
Customer Officer/ Senior Customer Officer (Tier 2 Hotline)
2022-04-27
HKT Services Limited
屯門
22/04/W225
商業服務
1
每月 $16000 - $19000
全職
中五或以上
- Provide expert knowledge support to Customer Officers and handle complex customer service enquiries
- Resolve customer enquiries on the first contact through high level analytical problem solving, decision-making and judgment, and effective communication
- Provide support to Customer Officers, handle charge dispute and escalations promptly and ensuring that the staff member develops skills to handle such situations in future
- Provide the backend support to smooth the operation
- Handle escalation cases from Retail and referral cases from head office
- Solve problems proactively and provide timely resolution to ensure minimal impact to the operation
- Actively participating in continuous improvement programs entailing changes to processes and functions
- Deliver a satisfactory hotline service through telephone and contribute to achievement of various prescribed service targets
- Carry out any ad hoc duties as requested
5天
9.5小時
工作時間
5 working days per week(48 hours), shift duty
- F.5 or above
- A minimum of one year experience in contact center operation
- Demonstrated technical job and business knowledge
- Demonstrated analytical, problem solving and decision making skills
- Communicate clearly and concisely, both orally and in writing in Cantonese, English and Mandarin
- Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word
- Able to build and maintain productive working relationships at all levels
- Able to demonstrate flexibility and resiliency in the face of changing work requirement;
- Able to work shift duty