Vacancy

  2022-04-27
  HKT Services Limited
  Tuen Mun



22/04/W225

General Business

1

Monthly $16000 - $19000

Full Time

F5


- Provide expert knowledge support to Customer Officers and handle complex customer service enquiries
- Resolve customer enquiries on the first contact through high level analytical problem solving, decision-making and judgment, and effective communication
- Provide support to Customer Officers, handle charge dispute and escalations promptly and ensuring that the staff member develops skills to handle such situations in future
- Provide the backend support to smooth the operation
- Handle escalation cases from Retail and referral cases from head office
- Solve problems proactively and provide timely resolution to ensure minimal impact to the operation
- Actively participating in continuous improvement programs entailing changes to processes and functions
- Deliver a satisfactory hotline service through telephone and contribute to achievement of various prescribed service targets
- Carry out any ad hoc duties as requested


5 day(s)
9.5 hours
Time
5 working days per week(48 hours), shift duty


- F.5 or above
- A minimum of one year experience in contact center operation
- Demonstrated technical job and business knowledge
- Demonstrated analytical, problem solving and decision making skills
- Communicate clearly and concisely, both orally and in writing in Cantonese, English and Mandarin
- Intermediate to advanced skills of Microsoft Excel, PowerPoint and Word
- Able to build and maintain productive working relationships at all levels
- Able to demonstrate flexibility and resiliency in the face of changing work requirement;
- Able to work shift duty


不拘


Medical, MPF, Annual Leave: 7 day(s)